Customer Support and Success for MoldPulse Teams
From first installation to everyday monitoring, our team helps make mold-risk oversight straightforward. We stay engaged so your sites remain well documented and easier to manage. We respond quickly during business hours and prioritize production-impacting issues.
How We Help
Practical help that keeps your team confident and your records review-ready.
Setup and Configuration
Clean device naming, space grouping, and alert routing so everyone sees what matters.
- Alert Settings per space type
- Notification roles & escalation
- Report schedules for QA & compliance
Troubleshooting and Guidance
Rapid triage for connectivity, signal, and logging questions, plus best-practice advice.
- Wi-Fi provisioning checks
- Alert noise reduction & tuning
- Data review & interpretation help
Documentation and Records
Time-stamped records that support inspections and internal reviews.
- Export logs & summaries on request
- Change tracking & acceptance checklists
- Template SOPs for your team
Common Support Requests
Send a quick note to support@moldpulse.com,we will route it to the right specialist.
Add / Move Devices
Placement tips, naming conventions, and alert routing when your footprint changes.
Dashboard and Reports
Help building facility views and scheduling automated compliance summaries.
Alert Tuning
Reduce noise; align alert settings to room type, materials, and occupancy.
Connectivity Checks
Wi-Fi signal health, provisioning guidance, and logging verification.
Role and Access
Create teams, set permissions, and apply least-privilege best practices.
Calibration and Lifecycle
Verification steps, reminders, and replacement recommendations as devices age.
Need help now?
Email us with a brief description, site/room, and any screenshots. We will reply promptly during business hours.
Email support@moldpulse.comHours
Business-hours coverage (US). After-hours messages are queued for next-business-day follow-up.
Response Time
We prioritize production-impacting issues. Most requests receive an initial response same business day.
Scope
Configuration, alert/report setup, connectivity checks, documentation, and best-practice guidance.